Last updated: February 2026
Who We Are
Bespoke Luxury Escapes is a luxury holiday let company based in the United Kingdom. Our website address is: https://bespokeluxuryescapes.co.uk
Polvellan Heights is a luxury cliffside apartment located in Mousehole, Cornwall, managed and marketed by Bespoke Luxury Escapes.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: enquiries@bespokeluxuryescapes.co.uk
Website: https://bespokeluxuryescapes.co.uk
What Data We Collect and Why
Enquiry and Contact Forms
When you submit an enquiry via our contact form, we collect your name, email address, telephone number, and the content of your message. We use this information solely to respond to your enquiry and assist with your booking. We do not pass this information to third parties for marketing purposes.
Newsletter Sign-Up
If you subscribe to our newsletter, we collect your email address in order to send you updates about Polvellan Heights, availability, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We will never share your email address with third parties.
Booking Information
If you proceed with a booking, we will collect personal information necessary to complete your reservation, including your name, contact details, and payment information. Payment transactions are processed securely and we do not store your card details on our servers.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:
Essential cookies — required for the website to function correctly. These cannot be disabled.
Analytics cookies — we may use Google Analytics to understand how visitors use our site, including which pages are most popular and how long visitors spend on the site. This data is anonymised and used only to improve our website.
Google Translate cookies — our website offers a translation feature powered by Google Translate. If you use this feature, Google may set cookies in accordance with their own Privacy Policy, available at https://policies.google.com/privacy.
Google Calendar cookies — our availability calendar is powered by Google Calendar. When you view the calendar, Google may set cookies in accordance with their Privacy Policy at https://policies.google.com/privacy.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Embedded Content
Pages on our website may include embedded content such as maps, calendars, and social media feeds. Embedded content from other websites behaves in exactly the same way as if you had visited those websites directly. These services may collect data about you, use cookies, and monitor your interaction with the embedded content. We recommend reviewing the privacy policies of these third-party services.
Google Services
Our website uses the following Google services:
- Google Translate — to provide language translation functionality for international visitors
- Google Calendar — to display property availability
- Google Analytics — to analyse website traffic and improve our service
Google’s Privacy Policy is available at https://policies.google.com/privacy.
How Long We Retain Your Data
Enquiry form submissions are retained for up to 12 months and then securely deleted, unless you have entered into a booking with us, in which case we retain your information for up to 7 years in accordance with UK financial and legal requirements.
Newsletter subscriber data is retained until you unsubscribe.
Who We Share Your Data With
We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and managing bookings, strictly on a need-to-know basis and bound by confidentiality agreements.
We may also disclose your information if required to do so by law or in response to a valid legal request.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- The right to access — you can request a copy of the personal data we hold about you
- The right to rectification — you can ask us to correct any inaccurate data we hold
- The right to erasure — you can ask us to delete your personal data, subject to any legal obligations we have to retain it
- The right to restrict processing — you can ask us to limit how we use your data
- The right to data portability — you can request your data in a machine-readable format
- The right to object — you can object to us processing your data for direct marketing purposes
To exercise any of these rights, please contact us at enquiries@bespokeluxuryescapes.co.uk. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Data Security
We take the security of your personal data seriously. Our website is served over HTTPS and we take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.